Customer complaints | Penalty Box

The Penalty Box is a who's who of companies that prompt a member complaint and fail to respond. Angie's List attempts to mediate these disputes with our Complaint Resolution Process.
Company responds and agrees to your resolution.	Company responds, but doesn't agree to your terms.	Company doesn't respond or won't address your complaint.

Chicago remodeling company abandons project, keeps cash

Homeowner hires a Chicago remodeling company to update her bathroom and is told she can pay as they go. Now the project is over budget and incomplete. She wants them to finish the project.

Columbia painting company accused of sloppy, incomplete work

Homeowner hires a Columbia painting company to paint several home in her house including molding and trim. She says they didn't do appropriate prep work for the job and left the walls a mess.

Canton homeowner happy with roof, upset with porch

Canton homeowner hires roofing contractor to replace roof and rebuild porch railing. Roofing work is done well, but porch railing was poorly installed.

Appliance worse after "repair" for Tampa homeowner

Tampa homeowner calls appliance repair company to fix stove, but claims they made it worse. She wants her stove restored to its preservice condition.

Releigh homeowner in "he said, she said" dispute with moving company

Homeowner hires moving company to transport antique furniture to Raleigh and says several items were damaged. The moving company claims they never received a letter detailing the damages, despite her proof otherwise.

Columbus handyman shocked at consumer complaint

Homeowner says Columbus handyman service overcharged for services and wants a partial refund. Handyman is totally shocked.

Columbus roofing company fixes mismatched shingles

Homeowner complains that Columbus roofing company used replacement shingles that don't match existing shinlges. The homeowner now wants the entire roof to be replaced.

Fencing subcontractors put lien on Minneapolis home

Homeowner is pleased with the work done by a Minneapolis fencing company, but is shocked to learn it was done by subcontractors. Those subcontractors now have a lien on his home. He is looking to the fencing company for resolution.

Tampa cabinet makers give homeowners the runaround

Two Tampa cabinet makers face complaints from homeowner about incomplete and unsatisfactory work. One homeowner wants the work completed, the other wants a refund.

Buckled siding irks St. Louis homeowner

Homeowner hires a St. Louis siding company to install siding on his garage. While initially happy with the work, he notices that the siding is buckling a cracking due to not being secured properly. He wants the defective siding replaced.

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