Chicago area movers ignore damage complaint

Published on April 1, 2009

Penalty Box

The Deck Protectors
Failed to respond to Linn Johnson's refund request for a deck staining job she says was shoddy. Second month in the Box.

George's Plumbing and Sewer
Never responded to Marcella Ellis' request for a $115 refund to reimburse her for her time repairing a pipe she says they broke. Second month in the Box.

Alltypes Fireplace & Stove Co.
Failed to respond to Lisa Diaz's request to refund a $1,000 deposit after she says they failed to start a fireplace surround installation job. Second month in the Box.

Skokie Maid & Cleaning Service
Failed to respond to Lindsay Sweet's reimbursement request for $200 for a ruined load of laundry and scraped baseboard mouldings that she says were caused by a disobedient maid. First month in the Box.

ADT Security Services Inc.
Never responded to Terry Nelson's request to close his account after charging fees he believes were unjustified. First month in the Box.

Advanced Moving & Storage
Failed to respond to Rebecca MacKay's reimbursement request for damages she says the movers inflicted on her old and new residences, as well as to some furniture. First month in the Box.

Hole in the wall

COMPLAINT: Rebecca MacKay, Bloomingdale, Ill.
"I hired Advanced Moving & Storage to relocate from a townhouse to a single-family home. The movers showed up almost an hour late, and they brought a truck that wasn't big enough, despite a thorough estimate and inventory done by the company.

"Their office basically told me that I was out of luck. Then, 10 minutes before the new owners were to do their walk-through, the movers put a huge hole in a bedroom wall. The office was once again unresponsive and unhelpful, and I had to pay the new owners for the damage at closing.

"There was damage to my furniture and new home as well. I have been waiting for months to get a response from Advanced Moving as to whether they are going to reimburse me for the damage or the wall-repair cost."

DESIRED RESOLUTION: "I would like to be reimbursed for the $300 I had to pay the buyers, as well as compensation for the damage done to our furniture and the door jamb at the new residence."

STATUS: Penalty Box

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Thomas Stoll

Rebecca:
Please go to protectyourmove.gov and look up the correct office for you to file a complaint at. I know if this was our company the problem would be resolved. Serious moving takes serious business's and we need to weed out the bad ones in the industry

11/6/2009 11:16:00 AM

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