Seattle pest control company allegedly misrepresents cost

Published on October 1, 2009

The fine print

COMPLAINT: William Graham, Mukilteo, Wash.

Eco Sure Pest Control had a representative in the neighborhood selling pest control treatments for $39. The person failed to tell me this was the first of five more required treatments for $99 every three months. The company applied the treatment, but misrepresented the cost details, which were buried in a document.

I contacted the Federal Trade Commission with regard to the federal requirement for companies to provide a three-day rescission period, stating the salesperson who sold the treatment must tell me about the right to cancel the agreement and provide two copies of the cancellation form. This is a little known federal requirement and can be found at the FTC website.

DESIRED RESOLUTION: I want them to drop my contract.

STATUS: Penalty Box

Baby's first album

COMPLAINT: Kathy Scott, Seattle

Colleen Pfeilschiefter of Colleen Photographic Productions took my daughter's first year portraits at 3 months, 6 months and 12 months of age. At the end of the child's first year, she was to compile the selected photos from each session and create a customized baby album.

I am still waiting for the baby album, which has been paid in full, because she required a full payment up front due to its customization. It has been more than 10 months, and she has not returned our calls or e-mails.

DESIRED RESOLUTION: I would like the baby album and feel I deserve a partial refund of $600.

RESPONSE: Colleen Pfeilschiefter, owner, Colleen Photographic Productions

My client ordered a large custom-designed album with many photos. I provide the best in quality portraiture and am a perfectionist with my images, applying artwork to each one. This entails time, in addition to the printing and binding of the book.

I have communicated to my client that the album is in production, and I will call them as soon as it's ready. This project has taken longer than I anticipated, and I am sorry for distressing my client. This has my utmost attention, and I will deliver the album as soon as possible.

STATUS: Resolved