Boston plumbing contractor allegedly threatens homeowner

Published on February 1, 2010

COMPLAINT: Mark Anderson, Hanover, Mass.

"I hired John Hoadley and Sons Inc. to unplug a toilet. What a nightmare. The crew left oil and dirt stains all over my carpets from their dirty boots.

"They did unplug the toilet; however, they also did work that was not authorized. They dragged equipment onto my roof, damaging shingles and my drip edge.

"They charged me $430 to remove a clump of toilet paper that could be seen from the top of the toilet. Afterward, the owner made threats [if payment was withheld]. Stay away from these people."

DESIRED RESOLUTION: "I will accept $200 to repair and clean up after their workmen."

STATUS: Penalty Box

Boston Penalty Box

Columbus Builders Inc.
Never responded to Danny Power's request for a $1,500 refund for a bathroom remodeling job he says was unsatisfactory.

Presidential Limousine Inc.
Failed to respond to Mary Lally's request for the return of her lost wallet in one of their limousines.

Richard Ferrari
Didn't respond to Brian Merrick's request to have his remodeling job finished.

VSR Siding & Roofing
Failed to respond to Alex Sokol's request for a $500 refund for caulk on a skylight leak he says was not performed correctly.

John Hoadley and Sons Inc.
Refused to respond to Mark Anderson's request for a $200 refund for plumbing work he says was excessive and unnecessary.

A & E Factory Repair Service
Never responded to Donna Garofano's request for a $267 refund for a dishwasher repair she says was faulty.

Also in the box...

Smart Coats

Lexington Lawn Care

Rick Stewart

The Packaging Store

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Comments may be edited for space and clarity. | COMMENTS POLICY

Sean

I don't know either party in this situation but I own a small company of my own. It irks me when a customer doesn't understand what went into a job. I had to get a drain done at my house last year and I used south shore drain cleaning or something like that. Good guy. He said I could save $100 if I helped him instead of getting a worker to help him so I said sure. I understand why they were on this guys roof. I had a toilet that wasn't draining either. There was visible toilet paper at the top of the toilet. That wasn't the problem. The main pipe was clogged. He had me go on the roof and gave me a power snake type thing to feed down the exhaust gas pipe for the plumbing. Apparently this goes right into the main drain pipe. When it went through you could hear all the water clear and flush. This is why they were on this person's roof. If you thought it was as simple as some toilet paper you could visibly see then why didn't you do it yourself? Ok, the tracking dirt through the house? They should have been a little more careful but it sounds like this customer exaggerates to begin with. Just my two cents from a homeowner who helped out on my own drain so I know why he was on the roof.

2/20/2010 3:06:03 PM

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