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• Know who you’re dealing with. Be sure to check member reports in the ticket broker service category at angieslist.com. Most reputable ticket brokers are also members of the National Association of Ticket Brokers (natb.org).
• Learn the law. Ticket sales aren’t governed by federal laws but determined by each state. You can find the law in your state when you visit natb.org.
• Get priority treatment. Ask brokers if they send out e-mails with upcoming shows or discounted inventory and ask to be on their mailing list.
• Check the chart. Go to the venue’s website and look at the seating chart before buying tickets. Don’t get stuck in a seat with an obstructed view.
• Be skeptical. If a ticket price seems too good to be true, it probably is.
• Save money. Ask online ticket companies if it’s possible to avoid shipping and service charges. You might be able to pick up your ticket at the box office or will-call window.
• Ask to see a guarantee. Many online sites offer a money-back guarantee or will replace the ticket on site. NATB members will refund 200 percent of the contracted price for each ticket not delivered.
• Charge it. Never pay for a ticket with cash or a money order. Always use a credit card so you have recourse if the ticket is invalid. Retain all your invoices and receipts.
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